Terms of Service
Last updated: May 13, 2025
Welcome to Fundigo. By using our website and services, you agree to these terms.
1 Agreement to Terms
When you access our website, create an account, submit information, or use any of our features (including our voice assistant), you're agreeing to these Terms of Service. This includes how we handle cookies, electronic communications, and work with third-party services.
If you're using Fundigo on behalf of an organization, you confirm you have the authority to accept these terms for them.
2 About Our Services
Fundigo is a licensed mortgage broker. We collect the information needed for your loan application, follow all lender guidelines, and submit your application to lenders on your behalf. We are not a lender and do not make final credit decisions.
All loans are subject to approval by the lender, and rates, terms, and availability may change without notice. Nothing on our website constitutes a commitment to lend or an offer of credit. Pre-qualifications and pre-approvals are subject to verification and final underwriting approval.
3 Electronic Communications
By using our services, you agree to receive communications from us electronically:
- Emails about your mortgage application and account
- Text messages for notifications and updates
- In-app notifications
- Phone calls, which may include automated systems
You also agree to conduct business with us electronically. This means submitting applications online, receiving documents digitally, and using electronic signatures where the law allows. Electronic records and signatures carry the same legal weight as paper documents and handwritten signatures under the E-SIGN Act.
Please keep your contact information up to date so we can reach you.
4 Your Information & Data Security
When you apply for a mortgage, we collect sensitive personal and financial information. Here's how we protect it:
- Secure transmission: All data is transferred using HTTPS encryption
- Protected storage: Your information is stored in secure databases with restricted access
- Limited access: Only authorized personnel can access your data, and only when necessary to process your application
We take reasonable measures to protect your information, but no system is completely secure. By using our services, you acknowledge this and agree to provide your information accordingly.
5 Cookies
We use cookies to make our website work properly and improve your experience:
- Essential: Keep you logged in and remember your preferences
- Analytics: Help us understand how people use our site
- Functional: Personalize your experience
- Advertising: Show relevant ads and measure their effectiveness
Some cookies come from third-party services we use. You can manage cookies in your browser settings, but turning them off may affect how our site works for you.
6 Third-Party Services
We work with trusted partners to provide our services. When you use Fundigo, your data may be processed by these providers according to their own privacy policies.
Note: We do not control the links below. These privacy policies may change at any time without notice to us. Please review each provider's current policy directly.
ElevenLabs (Voice Assistant)
Our voice assistant is powered by ElevenLabs. When you speak with it, your voice may be transmitted to their servers for processing. We don't control how ElevenLabs stores or uses voice data.
Anthropic (AI Assistant)
We use Anthropic's Claude AI to help analyze documents and answer questions. Your text inputs and uploaded documents may be sent to Anthropic for processing.
Twilio (Communications)
We use Twilio to send text messages and make phone calls. Your phone number and message content may be processed by Twilio.
What We Can't Control
While we choose our partners carefully, we can't guarantee:
- How long they keep your data
- What analysis they perform on it
- Whether they use data to train AI models
- Their security practices
- When they change their policies
We encourage you to review their privacy policies directly using the links above.
7 Your Account
If you create an account, you're responsible for:
- Providing accurate information
- Keeping your information up to date
- Protecting your login credentials
- Everything that happens under your account
Please tell us right away if you think someone has accessed your account without permission.
Important: All information you provide must be true and accurate. Providing false information on a mortgage application may be fraud and could result in serious legal consequences.
8 Acceptable Use
Please use our services responsibly. Don't:
- Use them for anything illegal or fraudulent
- Provide false information
- Pretend to be someone else
- Try to break or disrupt our systems
- Use bots or automated tools without permission
- Upload malware or harmful code
9 Intellectual Property
Everything on Fundigo (design, text, features, code) belongs to us and is protected by intellectual property laws. Please don't copy or redistribute it without our permission.
10 Disclaimers & Liability
We provide Fundigo "as is." While we work hard to make everything reliable, we can't promise that the service will always be available, error-free, or secure. We don't guarantee any specific results from using our services.
To the extent the law allows, Fundigo isn't liable for indirect damages like lost profits or data. Our total liability for any claim is limited to what you've paid us in the past 12 months (if anything).
11 Legal
These terms are governed by California law. Any disputes will be handled in the state or federal courts in Los Angeles County, California.
If any part of these terms can't be enforced, the rest still applies.
We may update these terms occasionally. When we do, we'll post the new version here with an updated date. Continuing to use Fundigo after changes means you accept them.
By using Fundigo, you confirm that you've read and agree to these Terms of Service, including our use of cookies, electronic communications, and third-party data processing.